Booking Terms and conditions
Booking Terms and Conditions
Definition
For the purposes of these Terms and Conditions, KBG means:
Kay & Burton Getaways, 106 Ocean Beach Road, Sorrento.
General Notes
All houses are available without sheets and towels unless otherwise stated (see clause 20).
A 7.5% levy applies to short-stay rentals from 1 January 2025. This is calculated on the total booking cost (tariff, cleaning fees, GST, etc.), excluding credit card surcharges. This fee is added automatically upon booking request.
The standard bond is $2,000, with some properties requiring $5,000. This is payable by credit card 7 days prior to arrival.
All online bookings are subject to a 48-hour confirmation.
KBG will confirm bookings via email or phone and will attempt to secure alternative accommodation if the selected property becomes unavailable.
1. Agreement
These Terms and Conditions form the agreement between you and KBG for the holiday rental of the booked property.
By making payment, you confirm that:
You are over 18 years of age.
You accept responsibility for all payments and the actions of all guests.
You have read and agreed to these Terms and Conditions.
2. Booking
A 50% deposit is required to confirm a booking.
Accepted payments:
Visa/MasterCard (1.49% fee)
Amex (1.93% fee)
No provisional bookings—properties are not held without deposit.
If booking is within 8 weeks of arrival, full payment is required upfront.
No changes allowed without written approval from KBG.
3. Payment Methods
Bank transfer
Visa/MasterCard
Amex (via phone or email: vhall@kayburton.com.au)
4. Final Payment & Security Deposit
Balance due 28 days before arrival (auto-charged to card on file).
Security deposit payable 7 days prior via Visa/MasterCard only.
Property inspection occurs after departure.
Deductions may be made for damage or cleaning.
Processing may take up to 21 days during peak season (Dec–Feb).
5. Cancellation
Cancellations must be made in writing.
You remain liable for the full rental amount.
If re-booked, a refund may be issued minus a 20% administration fee.
KBG does not provide travel insurance.
KBG may cancel bookings due to circumstances beyond control (e.g. sale, maintenance). A refund or alternative accommodation will be offered.
6. Changes to Booking
Changes incur a 20% administration fee plus any price difference.
Changes are not permitted within 1 month of arrival.
Reduced stay duration is treated as a cancellation.
7. Use of Property
For holiday use only.
Maximum occupancy must not be exceeded.
No tents, caravans, or sleeping in vehicles.
No nuisance or disturbance to neighbours.
No smoking indoors.
Pool areas require constant child supervision.
KBG may access the property with notice (or immediately in emergencies).
8. Guest Obligations
Property must be left in original condition.
Damage or loss will be deducted from the security deposit.
9. Pets
We know you love your dogs and they are a part of the family and most holiday house owners love dogs too however all owners would like to be asked if its OK if you bring your dog, so please ask. to ensure this suits the home owner.
10. Excess Rubbish
Excess rubbish removal fee: $150 + GST
11. Right to Refuse or Terminate
KBG may:
Refuse any booking.
Terminate the agreement if there is misconduct or breach of terms.
12. Functions & Parties
Strictly prohibited. Breach may result in immediate termination.
13. Arrival & Departure
Standard: Check-in 2pm, Check-out 11am
Summer (1 Dec – 31 Jan): Check-in 4pm, Check-out 10am
Late departures may incur additional charges.
14. Property Description
We have endeavoured in good faith to accurately describe the property to you based on information provided by the property owner. We do not take responsibility for incorrect descriptions or omissions and we will not be held liable should the property not meet your expectations.
KBG will endeavour to inform you at the time of booking of any changes to the property or website description of the Property, KBG is not responsible if owners have changed the furniture or of any events which may be taking place at its site near the Property during your holiday. KBG does not accept any liability for any building works or activity of any sort occurring on its premises adjoining or neighbouring the Property.
15. Tenancy
This is a short-term holiday agreement only and does not create tenancy rights.
16. Complaints
Must be reported immediately during your stay.
Written complaints must be submitted within 28 days of departure.
17. Lost Property
KBG is not responsible for personal belongings.
Items will be held for 30 days, then disposed of if unclaimed.
Postage costs may be deducted from the security deposit.
18. Disclaimer
KBG is not liable for:
Loss, damage, or injury to guests or belongings.
Errors or omissions in property descriptions.
Property maintenance or safety issues.
19. Linen
The property will have doonas and covers, pillow and slips and mattress protectors, please bring your own linen ( fitted and flat sheets and towels ) or hire through our preferred linen service company, unless notified otherwise.
Higher Linen Co 0417 558 250 https://higherlinenco.com.au
Please do not remove any linen from the beds, housekeeping will attend to this. Please note you only need to book Sheets and Towels Doonas, Doona covers, Pillows and Pillow slips are provided.
20. Disputes
Should the owner/agent of a property you booked determine that damage has been caused by you or your guests to any part of the property be it fixture or fitting or furniture or appliance you agree to have the damage rectified via your Security Deposit. Should you disagree that the damage was caused by you or your guests you need to take your disagreement to Civil VCAT to seek an order.
21. Mornington Peninsula Council Code of Conduct
All properties comply with the Short Stay Rental Accommodation Code of Conduct.
Guests must adhere to these regulations.
- Outdoor Noise & Activity: No loud noise or use of outdoor areas (decks, pools, spas) between 11 PM and 7 AM.
- Behaviour: No loud screaming, yelling, cheering, or aggressive behaviour. Anti-social behaviour is prohibited.
- Parking: All vehicles must be parked within the property boundary (not on the street or nature strip).
- Visitors: Visitors are not permitted between 10 PM and 8 AM
- 22. WiFi
Not guaranteed unless stated.
No compensation for outages or poor performance.
Use is at guest’s risk.
By making a booking, you agree to these Terms and Conditions.