Booking Terms and Conditions
Kay & Burton Getaways Terms and Conditions
For the purposes of these Terms and Conditions, KBG means
Kay & Burton Getaways 106 Ocean Beach Road Sorrento
ALL ONLINE BOOKINGS ARE SUBJECT TO A 48 HOUR CONFIRMATION
We will confirm via email or phone and seek to secure alternative accommodation should the property you chose not be available after confirmation with the owner
1.1 These terms and conditions which are printed on the holiday Booking form, and on the website form the basis of the agreement between you and KBG for the holiday rental of the Property named in the booking form together with all other conditions set out below
1.2 By paying for the booking you agree that you are over 18 years of age and that you accept full responsibility for all payments due and for the consequences of any actions of all persons who will use the Property during your holiday. If payment is made by credit/ card by telephone, you will have deemed to have read all the Booking Conditions and agreed to be bound by them.
2.1 KBG will confirm the booking on receipt of a minimum deposit of 50% of the holiday rental fee
2.2 Payment can be made by Credit card we accept Visa or MasterCard (1.49% fee applies) Amex (1.93% fee applies)cheques should be made payable to Sorrento Portsea Getaways
2.3 Once KBG has confirmed the booking from you and has received the Deposit then an agreement exists between us on these terms and conditions.
2.4 KBG will accept a provisional booking and reserve the Property for your holiday provided that we receive the Deposit from you within 2 working days.
2.5 If the holiday is due to start within 8 weeks of the date of booking the total of the holiday rental fee is payable at the time of booking.
2.6 No subsequent changes may be made to any part of the Booking Form without KBG express written approval.
3. Payment Methods
We accept Mastercard Visa online and Amex (to pay via Amex please contact the office) along with direct payments to our nominated account
4. Final Payment
4.1 The balance of the holiday rental fee less any Deposit will become due 28 days before the start of the holiday. KBG will not send you a reminder or a receipt unless you have requested one.
all properties attract a security deposit
The Security Deposit is paid via direct deposit one week prior to the collection of keys, On vacating the property a representative of KBG or persons engaged by KBG will inspect the property and if necessary carry our works needed to return the property to its original (pre-holiday) state at which time we will use the security deposit funds for an amount to cover the accounts This process can take up to 21 days during the peak season Dec, Jan and Feb.
5.1 You may cancel your booking at any time provided you do so in writing to KBG but you will remain liable for the full balance of the holiday rental tariff. KBG will seek to re-let the Property for all or part of the booking period and, if successful, will refund the money paid by you less an administrative charge of 20% of the total gross rental
5.2 KBG does not operate any scheme of cancellation or travel insurance and you should obtain your own insurance cover for the holiday.
5.3 KBG reserves the right to cancel the booking any time in the event of circumstances beyond the reasonable control of KBG eg: property sold, owner directive, etc or if in the reasonable opinion of KBG it is necessary to undertake essential works at the Property. In these unlikely circumstances, KBG will endeavour to offer a suitable alternative KBG holiday. If no such alternative holiday is agreed between us then KBG will refund in full all money received by us for the booking. KBG will not otherwise be liable for any loss incurred by you as a result of the cancellation.
5.4 Should the holiday house of your choice be sold and settle prior to your booking the new owners will be offered the chance to accept your booking, some new owners take up the offer and some wont we will advise at the time. Should the new owner not accept your booking we will try to find you alternate accommodation and if we have nothing suitable we will offer a full refund.
5.5 Should the holiday house of your choice be put on the sales market you can choose to cancel the booking, and we will endeavour to seek an alternate property for your holiday, should we be unable to find suitable alternate we will refund your payment in full.
6. Change of Booking (Guests Choice)
6.1 KBG will endeavour to assist you in a transfer of a booking to an alternative property or an alternative date at your request and an administrative charge of 20% of the gross rental will be made in such a case in addition to any increased rent due on the alternative property.
6.2 Changes cannot be accepted within one month of the start date of the holiday. If a change results in a reduction in the length of the holiday it will be regarded as a cancellation.
7. Occupation of the Property
7.1 You must not use the Property for any purpose other than that of a holiday.
7.2 The number of people staying in the Property must not exceed the maximum number the property is advertised to accommodate and the use of tents or sleeping in motor vehicles adjacent to the Property is not permitted.
7.3 You must not use the Property for any activity or in such a way as to cause nuisance or annoyance to KBG its visitors or its neighbours.
7.4 You and your guests must comply with any reasonable regulations relating to the Property or the site within which the Property is situated.
7.5 You must allow anyone authorised by KBG to enter the Property during the holiday. KBG will endeavour to give you reasonable notice of such a visit except in an emergency when immediate access must be allowed.
8. Your Obligations
8.1 You agree to keep the Property and its contents in the same condition and repair as on your arrival at the Property.
9.1 We know you love your dogs and they are a part of the family – most owners love dogs too however most owners would like to be asked if its ok if you bring your dog, so please ask.
10. Cleaning please take note of terms.
10.1 All holiday houses are cleaned by contract cleaners prior to your arrival, we always like to ensure your stay starts off well and arriving at a clean house is just the beginning. It is part of our terms and conditions that the same contract cleaners will be engaged to clean the property after your stay at your expense. The hourly rate for each contract cleaner varies. In all cases, the cost of the post stay clean will be deducted from your condition guarantee payment. To gain a better understanding of the likely cost of this cleaning please discuss with us at the time of booking as each house and the level of cleaning required differs mainly depending on the condition the cleaners find the house in after your stay.
11. KBG reserves the Right to Refuse/Terminate
11.1 KBG reserves the right to refuse any booking.
11.2 KBG reserves the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary by KBG as a result of your behaviour or that of your guests or any other material breach by you of the terms of this agreement
12.1KBG leases holiday homes for the express purpose of family holidays, functions, parties and group gatherings are not permitted and as such reports of above mentioned will result in breach of this contract and your booking will be terminated and your Security Deposit will be retained by KBG in the event that KBG is notified by owners/neighbours post your stay that a function/party was held at the property KBG will retain the Security Deposit
13. Arrival and Departure
13.1 The holiday rental period begins at 4.00pm on the first day of the booking period and ends at 12.00 Noon on the day of the departure. (1st May to 30th Nov ) 10 am (1st December to 30 April) If your stay extends beyond this period you may be subject to a charge for the additional days.
14. Description and facilities
14.1 We have endeavoured in good faith to accurately describe the property to you based on information provided by the property owner. We do not take responsibility for incorrect descriptions or omissions and we will not be held liable should the property not meet your expectations.
14.2 KBG will Endeavour to inform you at the time of booking of any changes to the property or website description of the Property, KBG is not responsible if owners have changed the furniture or of any events which may be taking place at its site near the Property during your holiday. KBG does not accept any liability for any works or activity of any sort occurring on its premises adjoining or neighbouring the Property.
15.1 This Agreement is for the purposes of a holiday rental only and does not create the relationship of Landlord and Tenant between you and KBG. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.
16.1 Complaints must be reported immediately to us the booking agent, giving us the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause
17 Lost Property
17.1 KBG takes no responsibility for your personal belongings. If we are able to locate any personal belongings left behind at the property we will notify you and we will hold these belongings for a period of 30 days, if you do not collect your belongings within 30 days we may dispose of them. Should you require the items to be posted back we will advise the postage fee depending on the item/s and claim the postage fee from the Security Deposit
18. Disclaimer The Booking Agent (KBG) does not accept liability
(1) For any loss, damage or injury to the person or belongings of the guest or any third party however caused, whilst leased by the guest before, during or after the period of the booking
(2) For any error or omission in the holiday accommodation website. All Printed or written or verbal description of the premises by the booking agent or employees is made in good faith but no responsibility shall be accepted for any misrepresentation
(3) KBG is not responsible for the upkeep, maintenance or safety of the property
19. (Bond) Security Deposit
The Security Deposit $2000 is paid via direct deposit one week prior to the collection of keys, On vacating the property a representative of KBG or persons engaged by KBG will inspect the property and if necessary carry our works needed to return the property to its original (pre-holiday) state at which time we will use the security deposit funds for an amount to cover the accounts This process can take up to 21 days during the peak season Dec, Jan and Feb.
houses have doonas and covers, pillows and slips, please hire in through Bay Linen or bring from home fitted/flat sheets and towels BayLinen Hire and Laundry Services
21. Disputes Should the owner/agent of a property you booked determine that damage has been caused by you or your guests to any part of the property be it fixture or fitting or furniture or appliance you agree to have the damage rectified via your Security Deposit or any increase required should you disagree that the damage was caused by you or your guests you need to take your disagreement to VCAT to seek an order for reimbursement in full or part of
22. Noise complaints by neighbours
MORNINGTON PENINSULA COUNCIL HAVE INTRODUCED REGULATIONS IN REGARDS TO HOLIDAY RENTALS THESE REGULATIONS HAVE BEEN EMAILED TO YOU PRIOR TO THE BOOKING
Unless otherwise stated, telephone and internet access is not available at our Short Stay Rental properties. Access to and use of WiFi (where available) is subject to the terms and conditions set out below:
The Owners will take reasonable action to provide reliable, secure and stable access to the guest WiFi, but does not guarantee that the guest WiFi will be continuous, fault free, secure or accessible at all times.
The Owners will not be liable if access to the guest WiFi becomes unstable, unsecured, slow or unavailable for any reason whatsoever.
Should the WiFi not be available due to technical or service issues NO compensation will be given.
By making a booking you the guest have agreed to be bound by the terms and conditions set down above.