Kay & Burton Getaways Terms and Conditions
For the purposes of these Terms and Conditions, KBG means
Kay & Burton Getaways 106 Ocean Beach Road Sorrento
ALL ONLINE BOOKINGS ARE SUBJECT TO A 24 HOUR CONFIRMATION
We will confirm via email or phone and seek to secure alternate accommodation should the property you chose not be available after confirmation with the owner
1.1 These terms and conditions which are printed on the holiday Booking form, and on the website form the basis of the agreement between you and KBG for the holiday rental of the Property named in the booking form  together with all other conditions set out below
1.2 By paying for the booking you agree that you are over 18 years of age and that you accept full responsibility for all payments due and for the consequences of any actions of all persons who will use the Property during your holiday. If payment is made by credit/ card by telephone, you will have deemed to have read all the Booking Conditions and agreed to be bound by them.
2.1 KBG will confirm the booking on receipt of a minimum deposit of 50% of the holiday rental fee
2.2 Payment can be made by Credit card we accept Visa or MasterCard (1.485% fee applies) Amex (3.44% fee applies)cheques should be made payable to Kay & Burton Getaways PTY LTD
2.3 Once KBG has confirmed the booking from you and has received the Deposit then an agreement exists between us on these
terms and conditions.
2.4 KBG will accept a provisional booking and reserve the Property for your holiday provided that we receive the Deposit from
you within 2 working days.
2.5 If the holiday is due to start within 8 weeks of the date of booking the total of the holiday rental fee is payable at the time of booking.
2.6 No subsequent changes may be made to any part of the Booking Form without KBG express written approval.
3. Payment Methods There are 3 ways in which you can pay for your holiday
Please make cheques payable to Sorrento Portsea Getaways PTY LTD send to 3741 Point Nepean Road Portsea 3944
Direct Deposit (NAB)
BSB 083 861 Acnt # 253306147 Acnt name KBG Holiday Rentals Branch Sorrento
We accept Visa & Master Card & Amex - (1.485% fee for Visa and Mastercard, 3.44% fee for Amex)
Please call with the card details or email them through
4. Final Payment
4.1 The balance of the holiday rental fee less any Deposit will become due 28 days before the start of the holiday. KBG will not
send you a reminder or a receipt unless you have requested one.
All properties attract a Security Deposit payment which is noted on the booking form  the Security Deposit  is paid in the form of a pre-authorisation and must be paid with a valid credit card we accept Visa and MasterCard & AMEX
5.1 You may cancel your booking at any time provided you do so in writing to KBG but you will remain liable for the full balance of the holiday rental tariff. KBG will seek to re-let the Property for all or part of the booking period and, if successfully, will refund the money paid by you less an administrative charge of 20% of the total gross rental
5.2 KBG does not operate any scheme of cancellation or travel insurance and you should obtain your own insurance cover for the holiday.
5.3 KBG reserves the right to cancel the booking any time in the event of circumstances beyond the reasonable control of KBG eg: property sold, owner directive, etc or if in the reasonable opinion of KBG it is necessary to undertake essential works at the Property. In these unlikely circumstances KBG will endeavour to offer a suitable alternative KBG holiday. If no such alternative holiday is agreed between us then KBG will refund in full all money received by us for the booking. KBG will not otherwise be liable for any loss incurred by you as a result of the cancellation.
6. Change of Booking
6.1 KBG will endeavour to assist you in a transfer of a booking to an alternative property or an alternative date at your request and an administrative charge of 20% will be made in such a case in addition to any increased rent due on the alternative property.
6.2 Changes cannot be accepted within one month of the start date of the holiday. If a change results in a reduction in the length of the holiday it will be regarded as a cancellation.
7. Occupation of the Property
7.1 You must not use the Property for any purpose other than that of a holiday.
7.2 The number of people staying in the Property must not exceed the maximum number the property is advertised to accommodate and the use of tents or sleeping in motor vehicles adjacent to the Property is not permitted.
7.3 You must not use the Property for any activity or in such a way as to cause nuisance or annoyance to KBG its visitors or its neighbours.
7.4 You and your guests must comply with any reasonable regulations relating to the Property or the site within which the Property is situated.
7.5 You must allow anyone authorised by KBG to enter the Property during the holiday. KBG will endeavour to give you reasonable notice of such a visit except in an emergency when immediate access must be allowed.
8. Your Obligations
8.1 You agree to keep the Property and its contents in the same condition and repair as on your arrival at the Property. In leasing a property from KBG you give KBG authority to charge your credit card via the Security Deposit pre authorisation any amount up to $2000 to ensure the property is returned to its original condition making good any loss or damage to the Property or its contents caused by your action or omission or that of any guest.
9.1No pet is permitted at any property, (unless stated and agreed otherwise in writing) if it is reported by neighbours, friends of owners or owners themselves that there is/was a (non agreed) pet at the property during your stay you will be deemed to have breached the terms and conditions of your tenancy and we will retain the Security Deposit)
10. Cleaning please take note of terms.10.1 All holiday houses are cleaned by contract cleaners prior to your arrival, at the expense of the owners/previous guests. It is part of our terms and conditions that contract cleaners will be engaged to clean the property post your stay at your expense. In all cases the cost of the post stay will be deducted from your Security Deposit payment . To gain a better understanding of the likely cost of this cleaning please discuss with us at the time of booking as each house and the level of cleaning required differs.
11. KBG reserves the Right to Refuse/Terminate
11.1 KBG reserves the right to refuse any booking.
11.2 KBG reserves the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary by KBG as a result of your behaviour or that of your guests or any other material breach by you of the terms of this agreement
12.1KBG leases holiday homes for the express purpose of family holidays, functions, parties and group gatherings are not permitted and as such reports of above mentioned will result in breach of this contract and your booking will be terminated and your Security Deposit will be retained by KBG  in the event that KBG is notified by owners/neighbours post your stay that a function/party was held at the property KBG will retain the Security Deposit
13. Arrival and Departure
13.1 The holiday rental period begins at 4.00pm on the first day of the booking period and end at 12.00 Noon on the day of the departure. (1st May to 30th Nov ) 10am (1st  December to 30 April)  If your stay extends beyond this period you may be subject to a charge for the additional days.
14. Description and facilities
14.1 We have endeavored in good faith to accurately describe the property to you based upon information provided by the property owner. We do not take responsibility for incorrect descriptions or omissions and we will not be held liable should the property not meet your expectations.
14.2KBG will Endeavour to inform you at the time of booking of any changes to the property or web site description of the
Property, KBG is not responsible if owners have changed the furniture or of any events which may be taking place at its site near the Property during your holiday. KBG does not accept any liability for any works or activity of any sort occurring on its premises adjoining or neighbouring the Property.
15.1 This Agreement is for the purposes of a holiday rental only and does not create the relationship of Landlord and Tenant between you and KBG. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.
16.1 Complaints must be reported immediately to us the booking agent, giving us the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause
17 Lost Property
17.1 KBG takes not responsibility for your personal belongings. If we are able to locate any personal belongings left behind at the property we will notify you and we will hold these belongings for a period of 30 days, if you do not collect your belongings within 30 days we may dispose of them. Should you require the items to be posted back we will advise the postage fee depending on the item/s and claim the postage fee from the Security Deposit
18. Disclamer The Booking Agent (KBG) does not accept liability
(1) For any loss, damage or injury to the person or belongings of the guest or any third party however caused, whilst leased by the guest before, during or after the period of the booking
(2) For any error or omission in the holiday accommodation website. All Printed or written or verbal description of the premises by the booking agent or employees is made in good faith but no responsibility shall be accepted for any misrepresentation
(3) SPG is not responsible for the upkeep, maintenance or safety of the property
19. Security Deposit
The Security Deposit is paid via a valid credit card on collection of keys or prior, which is pre-authorised for the specified amount. On vacating the property a representative of KBG or persons engaged by KBG will inspect the property and if necessary carry our works needed to return the property to its original (pre tenancy) state at which time we will process the pre authorisation for an amount to cover the accounts This process can take up to 21 days during the peak season Dec, Jan and Feb.
All properties are let without linen (bed linen, towels and tea towels etc) unless otherwise stated. It is advisable to bring your own doona covers, pillow slips, bath towels, beach towels and sheets - for your own comfort.
21. Disputes                                                                                                                       Should the owner/agent of a property you booked determine that damage has been caused by you or your guests to any part of the property be it fixture or fitting or furniture or appliance you agree to have the damage rectified via your Security Deposit  or any increase required should you disagree that the damage was caused by you or your guests you need to take your disagreement to VCAT to seek an order for reimbursement  in full or part of
22. Noise complaints by neighbours
Kay & Burton Getaways informs Guests that Coastcom Security will provide a physical response to a noise complaint initiated by a neighbour in the event that unacceptable disturbance is coming from the rental property
Guests should be advised that a fee of $166.00 will apply and be deducted for each response from the condition guarantee
Neighbours to the rental property have been provided by KBG contact details of the Coastcom 24 hour Control Room
Upon receiving phone call Coastcom would despatch a patrol officer who would attend premises and inform Guests that a complaint has been made and advise them that if a further complaint is made that the police are likely to be called with a resulting fine incurred and guests asked to leave
By making a booking you the guest have agreed to be bound by the terms and conditions set down above